This Privacy Policy explains how Monaco RAC collects, processes, and uses data from our users, whether they are customers or visitors to our website. By visiting our website or using our services, you agree to the terms of this Policy. We may update or change this Policy at any time without notice.

Information We Collect

Anonymous Information

When you visit our website, we collect anonymous information to improve our business, customer support, and marketing efforts, and to learn more about our users. This information does not identify individual users or their interactions with third parties. It includes:

• Browser name
• IP address
• Length of website visit
• Device name
• Operating system of the device

Personal Information

We need to collect personal information from users in order to provide car rental services and market our business. The specific information we require depends on how you use our services, but may include:

• Delivery address
• Credit card details
• Name
• Phone number
• Legal documents required for service delivery

Without this information, we cannot operate our business. Optional features, such as our call back service or newsletter, may require additional data, such as your phone number, email address, and name.

Credit Card Details

To pay for online bookings, we only accept credit card payments. We use third-party payment providers that securely process payment and card details. We do not store, share, or sell your card details. We take steps to ensure that our payment processors are secure, but we are not responsible for any loss of data or card details if you contact the third-party payment processor directly.

Data Security

Monaco RAC takes physical and digital measures to protect all user data, including personal and anonymous information, from hackers and vulnerabilities. We do not sell or copy user data, and it is stored securely and confidentially.

Data Processing

We use user data in the following ways:

• Name: For reference purposes
• Phone number: To contact the user for delivery and future communication
• Address: To deliver the rental car to the user’s location
• Legal documents: Required by UAE law for rental car companies
• Email: To send newsletters and promotions
• Credit Card: To process booking payments

Cookies

We use cookies to identify users and provide personalized suggestions based on their browsing activities. Cookies help retain user preferences and track their online activities, allowing us to offer relevant car options and improve our business and marketing strategies.

Website Access

Our website is accessible to all ages and locations. However, our rental services are only available to users who are 21 years old or above.

Disclosure of User Data

In certain situations, we may need to disclose user information to third parties for legal or security purposes, or to provide our services. This may include:

• Disclosure to legal departments upon lawful requests
• Sharing data with delivery services, tracking companies, and customer support companies
• Sharing data with third-party companies for marketing and research purposes
• Disclosure to authorities in cases of fraudulent activity

Changes to Privacy Policy

Monaco RAC reserves the right to change our privacy policy, in whole or in part, without prior notice to users.